Cancellation and Refund Policy
Welcome to Dhonimart Service Private Limited (“Dhonimart”). We value your satisfaction and aim to provide a seamless shopping experience. This comprehensive Cancellation and Refund Policy outlines the terms and procedures for canceling orders and requesting refunds. Please read this policy carefully to understand your rights and responsibilities.
1. Order Cancellation
1.1 Cancellation Before Shipment
1.1.1 How to Cancel an Order
If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. Provide your order number and reason for cancellation. You can reach us via:
- Email: support@dhonimart.com
- Phone: +91 7384799271
- cancellation: Available on our website www.dhonimart.com
1.1.2 Cancellation Window
Orders can be canceled within 24 hours of placing them or before they are shipped, whichever comes first. After this period, the order will be processed for shipment, and our standard return policy will apply.
1.1.3 Refund Process for Canceled Orders
For orders canceled before shipment, a full refund will be issued to the original payment method. The refund process will be initiated within 2 business days of the cancellation request. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account.
1.2 Cancellation After Shipment
1.2.1 Return Process
If you wish to cancel an order that has already been shipped, you will need to follow our return process once you receive the order. Please refer to the “Returns and Refunds” section for detailed instructions.
1.2.2 Refusing Delivery
You may also refuse delivery of the order. In this case, the package will be returned to us by the shipping carrier. Once we receive the returned package, we will process the refund according to our return policy.
1.3 Non-Cancelable Orders
Certain orders cannot be canceled once they are placed. These include:
- Customized Products: Orders for personalized or customized items cannot be canceled once production has begun.
- Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” cannot be canceled or returned.
- Digital Goods: Orders for digital downloads or services cannot be canceled once the product has been delivered electronically.
2. Returns and Refunds
2.1 Return Eligibility
2.1.1 Return Window
Products can be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:
- The product is in its original condition and packaging.
- The product has not been used, worn, or altered.
- All original tags, labels, and accessories are intact.
2.1.2 Non-Returnable Items
The following items are not eligible for return:
- Customized Products: Personalized or customized items.
- Final Sale Items: Products marked as “Final Sale” or “Non-Returnable.”
- Perishable Goods: Items that are perishable or have a limited shelf life.
- Digital Goods: Digital downloads or services once delivered electronically.
- Gift Cards: Dhonimart gift cards cannot be returned or exchanged for cash.
2.2 Return Process
2.2.1 Initiating a Return
To initiate a return, please contact our customer support team with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Return: Available on our website www.dhonimart.com
2.2.2 Preparing Your Return
When preparing your return, please ensure that the product is securely packaged to prevent damage during transit. Include the following items in your return package:
- The product in its original condition and packaging.
- The RMA number provided by our customer support team.
- A copy of the original packing slip or order confirmation.
2.2.3 Shipping Your Return
You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. Dhonimart is not responsible for returns lost or damaged in transit.
2.3 Refund Process
2.3.1 Refund Approval
Once we receive your return, our team will inspect the product to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within 5 business days. You will receive an email notification once the refund has been issued.
2.3.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account.
2.3.3 Partial Refunds
In some cases, partial refunds may be issued. This may occur if:
- The product is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The return is initiated beyond the 30-day return window.
2.4 Exchanges
2.4.1 Exchange Process
If you wish to exchange a product for a different size, color, or item, please contact our customer support team to initiate the exchange process. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
2.4.2 Shipping Costs for Exchanges
You are responsible for the cost of return shipping for the original item. Dhonimart will cover the shipping cost for sending the replacement item to you.
3. Defective or Damaged Products
3.1 Reporting Defects or Damage
If you receive a defective or damaged product, please contact our customer support team within 7 days of delivery. Provide detailed information about the defect or damage, including photos if possible.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Reporting: Available on our website www.dhonimart.com
3.2 Return Process for Defective or Damaged Products
Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the defective or damaged product. Dhonimart will cover the cost of return shipping in such cases.
3.3 Replacement or Refund
Once we receive and inspect the defective or damaged product, we will offer you a replacement or full refund, including any original shipping charges. You will receive an email notification once the replacement or refund has been processed.
4. Cancellations and Refunds for Digital Goods
4.1 Non-Cancelable Digital Goods
Digital goods, such as downloadable content or online services, cannot be canceled or refunded once they have been delivered electronically. Please ensure you review product details and system requirements before making a purchase.
4.2 Technical Issues
If you experience technical issues with a digital product, please contact our customer support team for assistance. We will work with you to resolve the issue or provide a suitable resolution.
5. Gift Cards and Store Credits
5.1 Gift Card Terms
Dhonimart gift cards are non-returnable and non-refundable. Gift cards cannot be exchanged for cash, except where required by law. If you have questions about your gift card balance or usage, please contact our customer support team.
5.2 Store Credits
Store credits issued by Dhonimart can be used for future purchases on our website. Store credits are non-transferable and cannot be exchanged for cash. If you have questions about your store credit balance or usage, please contact our customer support team.
6. Bulk and Wholesale Orders
6.1 Cancellation and Return Policy
Bulk and wholesale orders may be subject to different cancellation and return policies. Please refer to the specific terms and conditions provided at the time of purchase or contact our customer support team for more information.
6.2 Refund Process
Refunds for bulk and wholesale orders will be processed according to the terms and conditions agreed upon at the time of purchase. If you have questions about your bulk or wholesale order, please contact our customer support team.
7. Customer Support
7.1 Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team. We are here to assist you with any inquiries and ensure a positive shopping experience.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Contact: Available on our website www.dhonimart.com
7.2 Support Hours
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM [INDIA]
- Saturday: 10:00 AM – 4:00 PM [INDIA]
- Sunday: Closed
8. Dispute Resolution
8.1 Dispute Process
If you are not satisfied with the resolution provided by our customer support team, you may request to escalate the issue to a manager. We will make every effort to resolve your dispute amicably.
8.2 Arbitration
In the event that a dispute cannot be resolved through our internal processes, it may be submitted to binding arbitration in accordance with our Terms of Service. Arbitration will be conducted in [Location] and governed by the laws of [Country/State].
9. Policy Updates
9.1 Changes to the Policy
Dhonimart reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
9.2 Notification of Changes
If significant changes are made to this policy, we will notify you via email or through a notice on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
10. Legal and Regulatory Compliance
10.1 GDPR Compliance
As part of our commitment to protecting your personal data, we comply with the General Data Protection Regulation (GDPR). For more information about how we handle your personal data and your rights under GDPR, please review our Privacy Policy.
10.2 CCPA Compliance
We also comply with the California Consumer Privacy Act (CCPA). For more information about your rights under CCPA and how we handle your personal data, please review our Privacy Policy.
11. Additional Resources
11.1 FAQs
For quick answers to common questions about our cancellation and refund policies, please visit our Frequently Asked Questions (FAQ) page on our website.
11.2 Help Center
Our Help Center provides a comprehensive resource for all your questions and needs. From how-to guides to troubleshooting tips, you’ll find everything you need to get the most out of our products and services.
12. Social Media and Community Engagement
12.1 Social Media
Connect with us on social media for the latest updates, promotions, and customer support.
13. Newsletter Subscription
Stay informed about the latest products, promotions, and news by subscribing to our newsletter. You can sign up on our website or contact us for assistance.
Dhonimart Service Private Limited is committed to providing you with exceptional service and support. We value your feedback and are here to assist you with any questions or concerns. Thank you for choosing Dhonimart for your shopping needs. We look forward to serving you!
Cancellation and Refund Policy
Welcome to Dhonimart Service Private Limited (“Dhonimart”). Our goal is to provide you with a seamless and satisfactory shopping experience. This comprehensive Cancellation and Refund Policy outlines the terms and procedures for canceling orders and requesting refunds. Please read this policy carefully to understand your rights and responsibilities.
1. Introduction
1.1 Scope of the Policy
This Cancellation and Refund Policy applies to all purchases made on the Dhonimart website (www.dhonimart.com). By placing an order with Dhonimart, you agree to be bound by the terms and conditions outlined in this policy.
1.2 Customer Support
If you have any questions or concerns about this policy, please contact our customer support team:
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Contact: Available on our website www.dhonimart.com
2. Order Cancellation
2.1 Cancellation Before Shipment
2.1.1 How to Cancel an Order
If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. Provide your order number and reason for cancellation.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Contact: Available on our website www.dhonimart.com
2.1.2 Cancellation Window
Orders can be canceled within 24 hours of placing them or before they are shipped, whichever comes first. After this period, the order will be processed for shipment, and our standard return policy will apply.
2.1.3 Refund Process for Canceled Orders
For orders canceled before shipment, a full refund will be issued to the original payment method. The refund process will be initiated within 2 business days of the cancellation request. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account.
2.2 Cancellation After Shipment
2.2.1 Return Process
If you wish to cancel an order that has already been shipped, you will need to follow our return process once you receive the order. Please refer to the “Returns and Refunds” section for detailed instructions.
2.2.2 Refusing Delivery
You may also refuse delivery of the order. In this case, the package will be returned to us by the shipping carrier. Once we receive the returned package, we will process the refund according to our return policy.
2.3 Non-Cancelable Orders
Certain orders cannot be canceled once they are placed. These include:
- Customized Products: Orders for personalized or customized items cannot be canceled once production has begun.
- Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” cannot be canceled or returned.
- Digital Goods: Orders for digital downloads or services cannot be canceled once the product has been delivered electronically.
3. Returns and Refunds
3.1 Return Eligibility
3.1.1 Return Window
Products can be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:
- The product is in its original condition and packaging.
- The product has not been used, worn, or altered.
- All original tags, labels, and accessories are intact.
3.1.2 Non-Returnable Items
The following items are not eligible for return:
- Customized Products: Personalized or customized items.
- Final Sale Items: Products marked as “Final Sale” or “Non-Returnable.”
- Perishable Goods: Items that are perishable or have a limited shelf life.
- Digital Goods: Digital downloads or services once delivered electronically.
- Gift Cards: Dhonimart gift cards cannot be returned or exchanged for cash.
3.2 Return Process
3.2.1 Initiating a Return
To initiate a return, please contact our customer support team with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Email: support@dhonimart.com
- Phone : +91 7384799271
- Contact: Available on our website www.dhonimart.com
3.2.2 Preparing Your Return
When preparing your return, please ensure that the product is securely packaged to prevent damage during transit. Include the following items in your return package:
- The product in its original condition and packaging.
- The RMA number provided by our customer support team.
- A copy of the original packing slip or order confirmation.
3.2.3 Shipping Your Return
You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. Dhonimart is not responsible for returns lost or damaged in transit.
3.3 Refund Process
3.3.1 Refund Approval
Once we receive your return, our team will inspect the product to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within 5 business days. You will receive an email notification once the refund has been issued.
3.3.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account.
3.3.3 Partial Refunds
In some cases, partial refunds may be issued. This may occur if:
- The product is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The return is initiated beyond the 30-day return window.
3.4 Exchanges
3.4.1 Exchange Process
If you wish to exchange a product for a different size, color, or item, please contact our customer support team to initiate the exchange process. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
3.4.2 Shipping Costs for Exchanges
You are responsible for the cost of return shipping for the original item. Dhonimart will cover the shipping cost for sending the replacement item to you.
4. Defective or Damaged Products
4.1 Reporting Defects or Damage
If you receive a defective or damaged product, please contact our customer support team within 7 days of delivery. Provide detailed information about the defect or damage, including photos if possible.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Contact: Available on our website www.dhonimart.com
4.2 Return Process for Defective or Damaged Products
Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the defective or damaged product. Dhonimart will cover the cost of return shipping in such cases.
4.3 Replacement or Refund
Once we receive and inspect the defective or damaged product, we will offer you a replacement or full refund, including any original shipping charges. You will receive an email notification once the replacement or refund has been processed.
5. Cancellations and Refunds for Digital Goods
5.1 Non-Cancelable Digital Goods
Digital goods, such as downloadable content or online services, cannot be canceled or refunded once they have been delivered electronically. Please ensure you review product details and system requirements before making a purchase.
5.2 Technical Issues
If you experience technical issues with a digital product, please contact our customer support team for assistance. We will work with you to resolve the issue or provide a suitable resolution.
6. Gift Cards and Store Credits
6.1 Gift Card Terms
Dhonimart gift cards are non-returnable and non-refundable. Gift cards cannot be exchanged for cash, except where required by law. If you have questions about your gift card balance or usage, please contact our customer support team.
6.2 Store Credits
Store credits issued by Dhonimart can be used for future purchases on our website. Store credits are non-transferable and cannot be exchanged for cash. If you have questions about your store credit balance or usage, please contact our customer support team.
7. Bulk and Wholesale Orders
7.1 Cancellation and Return Policy
Bulk and wholesale orders may be subject to different cancellation and return policies. Please refer to the specific terms and conditions provided at the time of purchase or contact our customer support team for more information.
7.2 Refund Process
Refunds for bulk and wholesale orders will be processed according to the terms and conditions agreed upon at the time of purchase. If you have questions about your bulk or wholesale order, please contact our customer support team.
8. Customer Support
8.1 Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team. We are here to assist you with any inquiries and ensure a positive shopping experience.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Contact: Available on our website www.dhonimart.com
8.2 Support Hours
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM [INDIA]
- Saturday: 10:00 AM – 4:00 PM [INDIA]
- Sunday: Closed
9. Dispute Resolution
9.1 Dispute Process
If you are not satisfied with the resolution provided by our customer support team, you may request to escalate the issue to a manager. We will make every effort to resolve your dispute amicably.
9.2 Arbitration
In the event that a dispute cannot be resolved through our internal processes, it may be submitted to binding arbitration in accordance with our Terms of Service. Arbitration will be conducted in [Location] and governed by the laws of [Country/State].
10. Policy Updates
10.1 Changes to the Policy
Dhonimart reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
10.2 Notification of Changes
If significant changes are made to this policy, we will notify you via email or through a notice on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
11. Legal and Regulatory Compliance
11.1 GDPR Compliance
As part of our commitment to protecting your personal data, we comply with the General Data Protection Regulation (GDPR). For more information about how we handle your personal data and your rights under GDPR, please review our Privacy Policy.
11.2 CCPA Compliance
We also comply with the California Consumer Privacy Act (CCPA). For more information about your rights under CCPA and how we handle your personal data, please review our Privacy Policy.
12. Additional Resources
12.1 FAQs
For quick answers to common questions about our cancellation and refund policies, please visit our Frequently Asked Questions (FAQ) page on our website.
12.2 Help Center
Our Help Center provides a comprehensive resource for all your questions and needs. From how-to guides to troubleshooting tips, you’ll find everything you need to get the most out of our products and services.
12.3 Blog
Visit our blog for articles, tips, and insights on a wide range of topics related to our products and services. Stay informed and inspired with our latest posts.
13. Social Media and Community Engagement
13.1 Social Media
Connect with us on social media for the latest updates, promotions, and customer support. Follow us on:
- Facebook: [Facebook URL]
- Twitter: [Twitter URL]
- Instagram: [Instagram URL]
- LinkedIn: [LinkedIn URL]
13.2 Community Forum
Join our community forum to connect with other Dhonimart customers, share experiences, and get help from fellow users. Our forum is moderated by our support team to ensure a positive and helpful environment.
14. Newsletter Subscription
Stay informed about the latest products, promotions, and news by subscribing to our newsletter. You can sign up on our website or contact us for assistance.
Dhonimart Service Private Limited is committed to providing you with exceptional service and support. We value your feedback and are here to assist you with any questions or concerns. Thank you for choosing Dhonimart for your shopping needs. We look forward to serving you!