Shipping and Delivery
Welcome to Dhonimart Service Private Limited (“Dhonimart”)!
At Dhonimart, we are committed to providing a seamless and efficient shopping experience for our customers. This includes ensuring that your orders are processed, shipped, and delivered to you in a timely manner. This comprehensive guide outlines our shipping and delivery policies, procedures, and options to help you understand what to expect when you shop with us.
1. Order Processing
1.1 Order Confirmation
Once you place an order on our website www.dhonimart.com, you will receive an order confirmation email. This email will include details about your order, such as the items purchased, shipping address, and estimated delivery date.
1.2 Order Verification
For your protection and to prevent fraud, we may need to verify your order information before processing. This may include verifying your payment details, shipping address, and identity. If we require additional information, we will contact you via email or phone.
1.3 Order Processing Time
Our standard order processing time is 1-2 business days. During peak periods, such as holidays or sales events, processing times may be extended. Orders placed after 2:00 PM [INDIA] on Fridays or on weekends and holidays will be processed on the next business day.
1.4 Order Status
You can check the status of your order at any time by logging into your account on our website. You will also receive email updates as your order progresses through the various stages of processing, shipping, and delivery.
2. Shipping Options
2.1 Standard Shipping
Our standard shipping option is available for all orders and typically takes 3-7 business days for delivery. This option is cost-effective and reliable, ensuring that your order arrives in a timely manner.
2.2 Expedited Shipping
For faster delivery, we offer expedited shipping options, such as 2-day and overnight shipping. These options are available at an additional cost and are ideal for urgent orders. Expedited shipping is subject to availability and delivery location.
2.3 International Shipping
We offer international shipping to select countries. Delivery times and costs for international orders vary based on the destination and shipping method chosen. Please note that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
2.4 Free Shipping
From time to time, we may offer free shipping promotions on select products or order amounts. These promotions will be clearly advertised on our website and may be subject to specific terms and conditions.
3. Shipping Rates
3.1 Domestic Shipping Rates
Shipping rates for domestic orders are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost at checkout before completing your purchase.
3.2 International Shipping Rates
International shipping rates vary based on the destination, shipping method, and weight of your order. You can view the estimated shipping cost for international orders at checkout. Please note that additional customs duties, taxes, and import fees may apply.
3.3 Free Shipping Eligibility
To qualify for free shipping, your order must meet the specified criteria, such as a minimum order amount or promotional period. Free shipping eligibility will be clearly indicated on our website and at checkout.
4. Delivery Times
4.1 Domestic Delivery Times
Delivery times for domestic orders depend on the shipping method selected and the destination. Standard shipping typically takes 3-7 business days, while expedited shipping options can reduce delivery time to 1-3 business days.
4.2 International Delivery Times
International delivery times vary based on the destination and shipping method chosen. Standard international shipping can take 7-21 business days, while expedited international shipping options are available for faster delivery.
4.3 Factors Affecting Delivery Times
Several factors can affect delivery times, including:
- Weather conditions
- Shipping carrier delays
- Customs processing for international orders
- Peak shopping periods
We strive to provide accurate delivery estimates but cannot guarantee specific delivery dates due to these factors.
5. Tracking Your Order
5.1 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the shipping carrier’s website.
5.2 Tracking Updates
Tracking information is updated in real-time by the shipping carrier. You can check the latest status of your shipment by entering the tracking number on the carrier’s website or by logging into your account on our website.
5.3 Issues with Tracking
If you encounter any issues with tracking your order, please contact our customer support team for assistance. We will work with the shipping carrier to resolve any tracking issues and provide you with updated information.
6. Delivery Issues
6.1 Delayed Deliveries
While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control. If your order is delayed, we will notify you via email and provide an updated delivery estimate.
6.2 Lost or Missing Orders
If your order is lost or missing, please contact our customer support team as soon as possible. We will investigate the issue with the shipping carrier and take appropriate action, such as reshipping the order or issuing a refund.
6.3 Damaged Orders
If your order arrives damaged, please contact our customer support team within 7 days of receiving the order. Provide detailed information about the damage, including photos if possible. We will arrange for a replacement or refund as appropriate.
7. Address Changes
7.1 Before Shipment
If you need to change the shipping address for your order, please contact our customer support team as soon as possible. If the order has not yet been shipped, we will update the shipping address for you.
7.2 After Shipment
If your order has already been shipped, we may not be able to change the shipping address. In such cases, please contact the shipping carrier directly to inquire about rerouting the shipment.
8. Signature Requirements
8.1 Signature on Delivery
For certain high-value orders, we may require a signature upon delivery to ensure the safe receipt of your items. If a signature is required, this will be indicated in your order confirmation email.
8.2 Waiving Signature Requirement
If you prefer to waive the signature requirement, please contact our customer support team before your order is shipped. Please note that waiving the signature requirement may affect our ability to file a claim in case of loss or damage.
9. PO Box and APO/FPO Shipping
9.1 PO Box Addresses
We ship to PO Box addresses using standard shipping methods. However, expedited shipping options may not be available for PO Box addresses.
9.2 APO/FPO Addresses
We are proud to support our military customers and ship to APO/FPO addresses. Delivery times for APO/FPO addresses may be longer than standard domestic delivery times.
10. Customs, Duties, and Taxes
10.1 International Orders
International orders may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country and are the responsibility of the recipient. We recommend contacting your local customs office for more information about applicable charges.
10.2 Customs Clearance
Customs clearance procedures may cause delays beyond our original delivery estimates. We are not responsible for delays caused by customs clearance processes.
10.3 Prepaid Duties and Taxes
In some cases, we may offer the option to prepay customs duties and taxes at checkout. This can expedite the customs clearance process and ensure faster delivery of your order.
11. Shipping Carrier Information
11.1 Domestic Carriers
We partner with reliable domestic shipping carriers to ensure the safe and timely delivery of your orders.
11.2 International Carriers
For international orders, we work with trusted global shipping carriers to provide efficient delivery to various destinations.
12. Eco-Friendly Shipping
12.1 Sustainable Packaging
At Dhonimart, we are committed to reducing our environmental impact. We use sustainable packaging materials whenever possible, including recyclable and biodegradable options.
12.2 Carbon Offsetting
To further minimize our carbon footprint, we participate in carbon offset programs. These programs invest in renewable energy and other projects to offset the carbon emissions generated by shipping.
13. Customer Support
13.1 Contact Information
If you have any questions or concerns about our shipping and delivery policies, please contact our customer support team. We are here to help you with any inquiries and ensure a positive shopping experience.
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Address: Vill-Airmary, p.s-Lalgola, dist-Murshidabad, state-West Bengal, Country-INDIA, pin-742148
13.2 Support Hours
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM [INDIA]
- Saturday: 10:00 AM – 4:00 PM [INDIA]
- Sunday: Closed
14. Frequently Asked Questions (FAQs)
14.1 General Shipping FAQs
Q: How can I track my order?
A: You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor your shipment’s status on the shipping carrier’s website.
Q: What are your standard shipping rates?
A: Shipping rates vary based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost at checkout before completing your purchase.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions on select products or order amounts. These promotions will be clearly advertised on our website and may be subject to specific terms and conditions.
14.2 International Shipping FAQs
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Delivery times and costs vary based on the destination and shipping method chosen.
Q: Will I have to pay customs duties and taxes on my international order?
A: International orders may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country and are the responsibility of the recipient.
Q: Can I prepay customs duties and taxes?
A: In some cases, we offer the option to prepay customs duties and taxes at checkout. This can expedite the customs clearance process and ensure faster delivery of your order.
14.3 Delivery Issues FAQs
Q: What should I do if my order is delayed?
A: If your order is delayed, please contact our customer support team for assistance. We will work with the shipping carrier to provide an updated delivery estimate.
Q: What if my order is lost or missing?
A: If your order is lost or missing, please contact our customer support team as soon as possible. We will investigate the issue with the shipping carrier and take appropriate action.
Q: How do I report a damaged order?
A: If your order arrives damaged, please contact our customer support team within 7 days of receiving the order. Provide detailed information about the damage, including photos if possible.
15. Returns and Exchanges
15.1 Return Policy
Please review our Return Policy for information about how to return products purchased from Dhonimart. Our policy outlines the conditions for returns, the return process, and any applicable fees.
15.2 Exchange Policy
If you need to exchange a product, please contact our customer support team. We will provide instructions for returning the original item and processing the exchange.
16. Terms and Conditions
16.1 Terms of Service
For more information about your rights and responsibilities when using our site and services, please refer to our Terms of Service page. This includes details about our shipping and delivery policies.
16.2 Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
17. Compliance and Ethics
17.1 Compliance
For inquiries related to our compliance with industry regulations and standards, please contact our compliance team.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
17.2 Ethics
We are committed to conducting our business with the highest ethical standards. If you have any concerns about unethical behavior or practices, please contact our ethics hotline.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
18. Additional Resources
18.1 Help Center: Our Help Center provides a comprehensive resource for all your questions and needs. From how-to guides to troubleshooting tips, you’ll find everything you need to get the most out of our products and services.
19. Community Engagement
19.1 Social Media
Connect with us on social media for the latest updates, promotions, and customer support.
20. Newsletter Subscription
Stay informed about the latest products, promotions, and news by subscribing to our newsletter. You can sign up on our website or contact us for assistance.
Dhonimart Service Private Limited is committed to providing you with exceptional shipping and delivery services. We value your feedback and are here to assist you with any questions or concerns. Thank you for choosing Dhonimart for your shopping needs. We look forward to serving you!