Contact us
Welcome to Dhonimart Service Private Limited (“Dhonimart”)!
We are dedicated to providing you with an exceptional shopping experience and superior customer service. Whether you have questions, concerns, or feedback, we are here to assist you. Please read through our comprehensive “Contact Us” guide to find the most appropriate way to reach us and get the help you need.
1. Customer Support
Our customer support team is available to assist you with any inquiries or issues you may have. We strive to respond to all inquiries promptly and provide thorough and helpful solutions.
1.1 General Inquiries
For general questions about our products, services, or policies, please reach out to our customer support team. You can contact us via:
- Email: support@dhonimart.com
- Phone: +91 7384799271
- Address: Vill-Airmary, p.s-Lalgola, dist-Murshidabad, state-West Bengal, Country-INDIA, pin-742148
Our support hours are:
- Monday to Friday: 9:00 AM – 6:00 PM [ INDIA ]
- Saturday: 10:00 AM – 4:00 PM [ INDIA ]
- Sunday: Closed
1.2 Order Inquiries
If you have questions or concerns regarding an existing order, please provide your order number and relevant details when contacting us. This will help us resolve your issue more efficiently.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
1.3 Product Support
For product-related inquiries, including product specifications, usage, or troubleshooting, please contact our product support team. Make sure to include the product name, model number, and a detailed description of your issue.
- Email: support@dhonimart.com
- Phone: +91 7384799271
1.4 Technical Support
If you are experiencing technical difficulties with our website or need assistance with your online account, our technical support team is here to help. Please provide a detailed description of the issue, including any error messages you may have received.
- Email: support@dhonimart.com
- Phone: +91 7384799271
2. Sales and Marketing
2.1 Sales Inquiries
If you have questions about bulk orders, corporate sales, or special pricing, please contact our sales team. We offer customized solutions and discounts for large orders and corporate clients.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
2.2 Marketing and Partnerships
For inquiries related to marketing, partnerships, or collaborations, please reach out to our marketing team. We are open to various partnership opportunities that align with our brand values and goals.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
3. Returns and Refunds
3.1 Return Requests
If you need to return a product, please review our Return Policy and follow the instructions provided. To initiate a return, contact our returns department with your order number and details about the product you wish to return.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
3.2 Refund Inquiries
For questions regarding refunds, including the status of your refund request, please contact our refunds department. Make sure to include your order number and relevant details in your inquiry.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
4. Feedback and Complaints
4.1 Feedback
We value your feedback and use it to improve our products and services. Whether you have suggestions, compliments, or constructive criticism, we would love to hear from you.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
4.2 Complaints
If you have a complaint about our products or services, please contact our complaints department. We take all complaints seriously and will work diligently to resolve any issues to your satisfaction.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
5. Media and Press
For media inquiries, including interview requests, press releases, or media kits, please contact our media relations team.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
6. Career Opportunities
6.1 Job Openings
We are always looking for talented individuals to join our team. For information about current job openings and how to apply, please visit our Careers page on our website.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
6.2 Internship Programs
For inquiries about internships and other training programs, please contact our HR department. We offer various opportunities for students and recent graduates to gain valuable experience.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
7. Privacy and Security
7.1 Privacy Inquiries
If you have questions or concerns about our Privacy Policy, or how your personal data is handled, please contact our privacy officer. We are committed to protecting your privacy and ensuring that your data is secure.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
7.2 Security Issues
For reporting security issues or vulnerabilities, please contact our security team. We take security seriously and appreciate your assistance in keeping our platform safe.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
8. Legal Matters
For legal inquiries or requests, please contact our legal department. This includes inquiries about our Terms of Service, compliance with regulations, and other legal matters.
- Email: contact@dhonimart.com
- Phone: +7384799271
9. Address and Location
9.1 Corporate Office
You can visit our corporate office at the following address:
Dhonimart Service Private Limited
Vill-Airmary, p.s-Lalgola, dist-Murshidabad, state-West Bengal, Country-INDIA, pin-742148
9.2 Mailing Address
For mail correspondence, please use the following address:
Dhonimart Service Private Limited
Vill-Airmary, p.s-Lalgola, dist-Murshidabad, state-West Bengal, Country-INDIA, pin-742148
10. Social Media
Connect with us on social media for the latest updates, promotions, and customer support. Follow us on:
- Facebook: [Facebook URL]
- Twitter: [Twitter URL]
- Instagram: [Instagram URL]
- LinkedIn: [LinkedIn URL]
11. Frequently Asked Questions (FAQs)
11.1 General FAQs
Visit our FAQ page for quick answers to common questions about our products, services, ordering process, and more. If you can’t find the answer you’re looking for, feel free to contact us directly.
11.2 Product-Specific FAQs
For detailed information about specific products, please refer to our product-specific FAQ section. This includes instructions, troubleshooting tips, and more.
12. Live Chat Support
Our live chat support is not available on our website.
13. Online Support Ticket System
If you prefer, you can’t submit a support ticket through our online support system. This allows you to inquiry and receive updates via email.
15. Newsletter Subscription
Stay informed about the latest products, promotions, and news by subscribing to our newsletter. You can sign up on our website or contact us for assistance.
16. Custom Orders and Special Requests
16.1 Custom Orders
For inquiries about custom orders, including special designs, bulk orders, or personalized products, please contact our custom orders team. We will work with you to create the perfect solution for your needs.
- Email: orders@dhonimart.com
- Phone: +91 7384799271
16.2 Special Requests
If you have any special requests or unique needs, please let us know. We are committed to providing personalized service and will do our best to accommodate your requirements.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
17. Accessibility Support
We are committed to making our website and services accessible to everyone, including individuals with disabilities. If you encounter any accessibility issues or need assistance, please contact our accessibility support team.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
18. Terms and Conditions
For more information about our terms and conditions, please refer to our Terms of Service page. This includes details about your rights and responsibilities when using our site and services.
- Terms and Conditions: https://dhonimart.com/terms-and-conditions/
19. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
- Privacy Policy: https://dhonimart.com/privacy-policy/
20. Compliance and Ethics
20.1 Compliance
For inquiries related to our compliance with industry regulations and standards, please contact our compliance team.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
20.2 Ethics
We are committed to conducting our business with the highest ethical standards. If you have any concerns about unethical behavior or practices, please contact our ethics hotline.
- Email: contact@dhonimart.com
- Phone: +91 7384799271
21. Additional Resources
21.1 Help Center
Our Help Center provides a comprehensive resource for all your questions and needs. From how-to guides to troubleshooting tips, you’ll find everything you need to get the most out of our products and services.
22. Emergency Contact Information
In case of an emergency or urgent matter, please contact us directly at our emergency contact number.
- Emergency Phone Number: +91 7384799271
Dhonimart Service Private Limited is committed to providing you with exceptional service and support. We value your feedback and are here to assist you in any way possible. Thank you for choosing Dhonimart for your shopping needs. We look forward to serving you!