Shipping Policy

Effective Date: 24.01.2025

Welcome to Dhonimart! At Dhonimart Service Pvt Ltd, we are committed to providing you with a smooth and efficient shopping experience. This Shipping Policy outlines all relevant details about shipping, delivery, and handling times for orders placed through our platform, https://dhonimart.com/.

1. General Shipping Information

  • Service Area: Dhonimart offers worldwide shipping. Whether you’re located in a bustling city or a remote village, we aim to deliver our products to your doorstep.
  • Shipping Partners: We work with reliable shipping carriers, including [Insert Carriers, e.g., DHL, FedEx, UPS, and local postal services], to ensure your orders are delivered safely and on time.

2. Order Processing

  • Processing Time:
    Orders are processed within  1-3 business days after payment confirmation. During high-demand periods (e.g., sales events, holidays), processing times may extend to  5 business days.
  • Order Confirmation:
    Once your order is placed, you will receive a confirmation email with your order details. A second email with the tracking information will be sent once your order is shipped.

3. Shipping Methods and Delivery Times

Domestic Shipping (Within [Insert Country])

We offer the following options for domestic shipping:

  1. Standard Shipping:
    • Delivery Time:  5-7 business days
  2. Express Shipping:
    • Delivery Time: 2-3 business days

International Shipping

For customers outside India:

  1. Standard International Shipping:
    • Delivery Time:  15-30 business days, depending on your location.
    • Cost: Calculated at checkout based on destination and package weight.
  2. Express International Shipping:
    • Delivery Time: 10-15 business days
    • Cost: Calculated at checkout based on destination and package weight

4. Shipping Fees

  • Free Shipping:
    • We offer free shipping for orders over Rs.10000 Free shipping applies to standard delivery within eligible regions.
  • Calculated Shipping Rates:
    • Shipping costs are calculated based on the package weight, dimensions, destination, and shipping method chosen at checkout.

5. Order Tracking

  • Tracking Information:
    Once your order is shipped, you will receive an email containing the tracking number and a link to track your shipment.
  • Real-Time Updates:
    Use the tracking link to monitor your order’s journey in real time.

6. Delivery Policy

Successful Delivery

  • Orders are delivered to the shipping address provided during checkout. Ensure all details are accurate to avoid delays or misdeliveries.

Missed Delivery Attempts

  • For missed deliveries, our courier partners may attempt to redeliver or leave a notice with instructions for pickup.

Signature on Delivery

  • Some orders may require a signature upon delivery. Ensure someone is available to receive the package at the shipping address.

7. International Customs and Duties

  • Customs Clearance:
    For international orders, your shipment may be subject to customs inspections upon arrival in your country. Dhonimart is not responsible for delays caused by customs.
  • Duties and Taxes:
    Import duties, taxes, and other charges are not included in the product price or shipping fees. These charges are the buyer’s responsibility and will be collected by your local customs authority.

8. Shipping Restrictions

We strive to deliver globally; however, some shipping restrictions may apply:

  1. Restricted Items: Certain items may not be eligible for shipping to specific countries due to local regulations.
  2. Remote Locations: Additional shipping fees may apply for deliveries to remote or inaccessible areas.

9. Delayed or Lost Shipments

While we partner with trusted carriers, occasional delays or lost shipments may occur.

  • Delayed Shipments:
    If your package does not arrive within the estimated timeframe, please contact our support team at support@dhonimart.com.
  • Lost Shipments:
    If your tracking shows the package as delivered but you have not received it, notify us within 7 days of the marked delivery date.

10. Damaged Packages

We take great care to ensure that your order is securely packaged. If you receive a damaged package:

  1. Contact us immediately at support@dhonimart.com.
  2. Provide photos of the damaged package and its contents.
  3. We will work with you to resolve the issue through a replacement, refund, or store credit.

11. Changes to Shipping Address

If you need to modify your shipping address after placing an order:

  • Submit a request to support@dhonimart.com within 24 hours of order placement.
  • Address changes requested after the order is shipped cannot be accommodated.

12. Returns and Refunds

For details on returns and refunds, please refer to our Refund and Returns Policy at https://dhonimart.com/returns-and-refund/

 

13. Failed Deliveries and Return-to-Sender

Packages that are returned to us due to incorrect addresses, unclaimed shipments, or refusal to pay customs fees will be:

  1. Refunded (excluding shipping fees).
  2. Re-shipped at the customer’s expense, upon request.

14. Holiday Shipping Deadlines

To ensure timely delivery during the holiday season, place your orders by:

  • Domestic Orders: [Insert Deadline]
  • International Orders: [Insert Deadline]

15. Contact Us

For questions or assistance regarding shipping, feel free to contact us:

  • 📧 Email: support@dhonimart.com
  • 📞 Phone: +91 7384799271
  • 📬 Address: Dhonimart Service Pvt Ltd, [Insert Address]

Our customer support team is here to help with all your shipping inquiries.

Dhonimart Service Pvt Ltd
Your Trusted Ecommerce Partner