Terms and Conditions
Effective Date: 01.06.2024
Welcome to Dhonimart Service Private Limited (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website www.dhonimart.com (the “Site”) and our services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.
1. Introduction
These Terms set forth the legally binding terms and conditions that govern your use of the Site and services. By accessing or using the Site, you agree to comply with and be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference.
2. Eligibility
By using our Site and services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Site on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. User Accounts
3.1 Account Creation
To access certain features of our Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your account.
4. Orders and Payments
4.1 Order Acceptance
All orders placed through our Site are subject to our acceptance. We may, in our sole discretion, refuse or cancel any order for any reason. If we cancel an order, we will notify you and provide a refund for any amounts paid.
4.2 Pricing and Availability
All prices are listed in [Currency] and are subject to change without notice. We strive to provide accurate pricing information but cannot guarantee the accuracy of any prices. We reserve the right to correct any errors in pricing or availability.
4.3 Payment Methods
We accept various payment methods, including credit cards and other payment options as indicated on our Site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.
4.4 Shipping and Delivery
We will use reasonable efforts to process and ship your order promptly. Delivery times may vary based on your location and shipping method. We are not responsible for any delays or damages caused by shipping carriers.
5. Returns and Refunds
5.1 7-Day Refund Policy
We offer a 7-day refund policy for eligible products. To be eligible for a refund, you must request a return within 7 days of receiving the product. The product must be in its original condition, unused, and in the original packaging. Certain products, such as perishable goods and custom-made items, are not eligible for returns.
5.2 Return Process
To initiate a return, please contact our customer service team at [Insert Contact Email] with your order details. We will provide you with instructions on how to return the product. You are responsible for the cost of return shipping unless the return is due to our error.
5.3 Refunds
Once we receive and inspect the returned product, we will process your refund within a reasonable time. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card issuer to process the refund.
6. Intellectual Property
6.1 Ownership
All content on the Site, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Dhonimart or its licensors and is protected by intellectual property laws. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on our Site without our prior written consent.
6.2 Trademarks
All trademarks, service marks, logos, and trade names used on the Site are the property of Dhonimart or their respective owners. You may not use such marks without the prior written permission of Dhonimart or the respective owners.
7. User Content
7.1 User Contributions
You may have the opportunity to post, submit, or otherwise make available content on our Site, including reviews, comments, and other materials (“User Content”). By providing User Content, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, distribute, modify, display, and perform your User Content in connection with our Site and services.
7.2 Content Standards
User Content must comply with all applicable laws and regulations and must not:
- Infringe on any intellectual property rights or other rights of any third party.
- Contain any defamatory, obscene, offensive, or otherwise objectionable material.
- Contain any viruses, malware, or other harmful code.
7.3 Monitoring and Enforcement
We reserve the right to remove or refuse to post any User Content for any reason. We may also take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of our Site.
8. Privacy
Your use of our Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal data.
9. Compliance with GDPR and CCPA
9.1 GDPR Compliance
If you are a resident of the European Economic Area (EEA), our processing of your personal data complies with the General Data Protection Regulation (GDPR). For details about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
9.2 CCPA Compliance
If you are a resident of California, our processing of your personal data complies with the California Consumer Privacy Act (CCPA). For details about your rights under the CCPA and how to exercise them, please refer to our Privacy Policy.
10. Google AdSense
We use Google AdSense to serve ads when you visit our Site. Google may use cookies and web beacons to collect information about your visits to this and other websites to provide advertisements about goods and services of interest to you. For more information about Google’s data practices, please visit the Google Privacy Policy. You can opt out of personalized advertising by visiting Ads Settings.
11. Disclaimers and Limitation of Liability
11.1 Disclaimer of Warranties
Our Site and services are provided “as is” and “as available” without any warranties of any kind, either express or implied. To the fullest extent permitted by law, Dhonimart disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Site or services will be uninterrupted, error-free, or free from viruses or other harmful components.
11.2 Limitation of Liability
To the fullest extent permitted by law, Dhonimart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of or inability to use our Site or services, regardless of the theory of liability. In no event shall Dhonimart’s total liability to you for all claims exceed the amount paid by you, if any, for accessing our Site and services.
12. Indemnification
You agree to indemnify, defend, and hold harmless Dhonimart, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to your use of our Site and services or your violation of these Terms.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and your use of our Site and services are governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law principles.
13.2 Dispute Resolution
Any disputes arising out of or related to these Terms or your use of our Site and services shall be resolved through binding arbitration conducted in [City, Country/State] in accordance with the rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. You agree that any arbitration shall be conducted on an individual basis and not as a class, representative, or consolidated action.
14. Changes to These Terms
We reserve the right to modify or update these Terms at any time in our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our Site. Your continued use of our Site and services following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically to stay informed about any updates.
15. Miscellaneous
15.1 Entire Agreement
These Terms, along with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Dhonimart regarding your use of our Site and services and supersede any prior agreements or understandings, whether written or oral.
15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable or, if such modification is not possible, shall be deemed deleted.
15.3 Waiver
No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without notice to you.
15.5 Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and Dhonimart.
15.6 Headings
The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
16. Contact Us
If you have any questions about these Terms, please contact us:
- By email: contact@dhonimart.com
- By phone: +91 7384799271
- By address: Vill-Airmary, p.s-Lalgola, dist-Murshidabad, state-West Bengal, Country-INDIA, pin-742148
By using Dhonimart’s Site and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Site or services. Thank you for choosing Dhonimart Service Private Limited.
Dhonimart Service Private Limited aims to provide a seamless and satisfying online shopping experience while ensuring compliance with applicable laws and regulations, including GDPR, CCPA, and Google AdSense policies. We value your trust and strive to protect your rights and privacy at every step.